Analisa Pengaruh Servant Leadership terhadap job performance karyawan di Hotel X Surabaya

Hariyanto Liman, Nikolas Leon Yaphar, Deborah Christine Widjaja

Abstract


 

Abstrak - Analisa Pengaruh Servant Leadership Terhadap Job Performance Karyawan Di Hotel X Surabaya

 Penelitian ini bertujuan untuk mengetahui manfaat dan dampak servant leadership terhadap job performance karyawan di Hotel X Surabaya. Dimensi servant leadership yang digunakan dalam penelitian ini adalah emotional healing, creating value for the communtiy, conceptual skills, empowering, helping subordinate grow and succeed, putting subordinate first, behaving ethically. Teknik analisis yang digunakan adalah Partial Least Square (PLS). Hasil dari penelitian ini menemukan bahwa dimensi servant leadership putting subordinate first yang paling berpengaruh secara positif dan signifikan terhadap job performance. Servant leadership memiliki pengaruh yang kecil terhadap job performance karyawan.

Abstract - Analysis of the Influence of Servant Leadership on Employee Job Performance Hotel X Surabaya

 

The study is intended to determine the influence of servant leadership on employee job performance at Hotel X Surabaya. Servant leadership dimensions used in this study are emotional healing, creating value for the community, conceptual skills, empowering, helping subordinate grow and succeed, putting subordinate first, behaving ethically.The analysis technique used is Partial Least Square (PLS). The result of this study show that the dimension of servant leadership, putting subordinate first has the most dominant influence on job performance. Moreover servant leadership has little impact on the job performance of the employees.



Keywords


Servant leadership, job performance, emotional healing, creating value for the communtiy, conceptual skills, empowering, helping subordinate grow and succeed, putting subordinate first, behaving ethically.

Full Text:

PDF

References


Abdillah, W., & Jogiyanto. (2015). Alternatif structural equation model (SEM) dalam penelitian bisnis. Yogyakarta: Andi.

Alexander, H. B. (2014, August 26). http://www.kompas.com. Retrieved from http://properti.kompas.com:http://properti.kompas.com/read/2014/08/26/195609021/Dalam.Dua.Tahun.Surabaya.Bangun.16.Hotel

Alof, L. (2014).Is ethical leadership always beneficial?. Psychological and Neuorsciense Departement Work & Organisational Psychology

Awan, K. Z., Quershi, I., & Arif, S. (2012). The effective leadership style in NGOS: Impact of servant leadership style on employees’ work performance and mediation effect of work motivation. International Journal of Economics and Management Sciences, 1(11), 43-56.

Barbuto, J. E., & Wheeler,w D. W. (2006). Scale development and construct clarification. Group and Organization Management, 31(3), 300-326.

Berry, L., Parasuraman, A., & Zeithaml, V. (1994). Improving service quality in America lesson learned. Academy of Management Executive, 8(2), 32-52.

Borman, W.C. and Motowidlo, S.J. (1993) Expanding the Criterion Domain to Include Elements of Contextual Performance. In: Schmitt, N. and Borman, W.C., Eds., Personnel Selection in Organization, Jossey Bass, San Francisco, 71- 78

Borman, W.C., & Motowidlo, S. J. (1997). Task performance and contextual performance: The meaning for personnel selection research. Human Performance, 10, 99 - 109.

Borman, W.C., 2004. The concept of organizational citizenship. Current Directions in Psychological Science, 13 (6), 238–241.

Brownell J. (2010). Leadership in the service of hospitality. Cornell Hospitality Quarterly, 51, 363–378.

Campbell, J. P. (1990) 'Modeling the performance prediction problem in industrial and organizational psychology', in M. D. Dunnette and L. M. Hough (eds), Handbook of Industrial and Organizational Psychology. PaloAlto: Consulting Psychologists Press, 1, 687-732.

Campbell, J. P., McCloy, R. A., Oppler, S. H. and Sager, C. E. (1993) 'A theory of performance', in C. W. Schmitt and W. C. A. Borman (eds), Personnel Selection in Organizations. San Francisco: Jossey-Bass, 35-70.

Conger, J. A. and Kanungo, R. N. (1988), ‘The empowerment process: Integrating theory and practice’, Academy of Management Review, 13, 471-482.

Chei, C. H., Yee, H. C., Men, L. P., & Bee, L. L. (2014). Research Project. Factors affect employee performance in hotel industry.

Church, A. (1995). Linking leadership behaviours to service performance : Do managers make a difference. Managing Service Quality: An International Journal, 5(6), 26-31.

Dierendonck Van, D. (2011). Servant leadership: A review and synthesis. New York: Journal of Management, 37, 1228-1261.

Ghozali, I. (2006). Analisis data penelitian dan statistik. Jakarta: Bumi Aksara.

Greenleaf, R.K. (1991). The servant as leader. Indianapolis, IN: The Robert K. Greenleaf Center. [Originally published in 1970, by Robert K. Greenleaf].

Hallowell, Roger, Leonard A. Schlesinger, and Jeffrey Zornitsky. (1996). Internal service quality, customer and job satisfaction: Linkages and implications for managers. Human Resource Planning, 19, 20-31.

Hariandja, Marihot T.E, 2002. Manajemen Sumber Daya Manusia. Jakarta: Grasindo.

Hofstede, G. (2016). Geert-Hofstede What About Indonesia? Retrieved from Geert-Hofstede: https://geert-hofstede.com/indonesia.html. Retrieved 18-12-2016

Hussain, T., & Ali, W. (2012). Effects of servant leadership on followers job performance. Journal of Science Technology and Development, 31(4), 359-368.

Jex, S. M. (2002). Organizational Psychology: A Scientist-Practitioner Approach. Canada: John Wiley & Sons, Inc.

KhataJabor, M., Minghat, AsulDahar., Maigari, SadaAdamu., & Buntat, Yahya. (2012). Sustainable leadership for technical and vocational education and training in developing nations. International Journal of Scientific and Research Publications, 2(8), 2250-3153

Kocher, m. G., Pogrebana, G., & Sutter, M. (2009). Other-regarding preferences and leadership Ssyles. Discussion Paper Series no 4080, 1-56.

Koyuncu, M., Astakhova, M., & Burke, R. J. (2014). Servant leadership and perception of service quality provided by front line service workers in hotels in Turkey achieving competitive advantage. International Journal of Contemporary Hospitality Management, 26(7), 1083-1099.

Levering, R. & Moskowitz, M. (2001, Februari 4). The 100 best companies to work for in America [Electronic version]. Fortune, 145(3), 60-61.

Liden, R. C., Wayne, S. J., Zhao, H., & Henderson, D. (2008). Servant leadership : Development of multidimensional measure and multi-level assessment. The Leadership Quaterly, 19, 161-177.

Luthans, Fred. 2002. Performance and Motivation. New York: Prentice Hall.

McCann, Jack Thomas; Graves, Daniel; Cox, Lieven.(2014). Servant leadership, employee satisfaction, and organizational performance in rural community. International Journal of Business and Management, 9(10), 28-38

Murari, K., & Gupta, K. S. (2012). Impact of servant leadership on employee empowerment. Journal of Startegic Human Resource Management, 1(1), 28-37.

Naidu, N. V., & Krishna, T. R. (2008). Management and Entrepreneurship. New Delhi: I.K. International Publishing House Pvt. Ltd.

Ngodo, O. E. (2008). Procedural justice and trust: The link in the transformational leadership - organizational outcomes relationship. International Journal of Leadership Studies, 4(1), 82-100.

Nick N, Jack L.S., Warren, R.N. & Barbara, W. (1994). Employee empowerment. Empowerment in Organizations, 2(3), 45-55.

Organ, D. W. (1997). Organizational citizenship behaviour : It's constuct clean-up time. Human Performance, 10(2), 85-97.

Page, D., & Wong, P. T. (2000). A Conceptual Framework for Measuring Servant Leadership.

Patterson, K. (2003). Servant leaderhsip : A theoritical model, 1-9.

Faraz, Nahiyah Jaidi M. (2014, December 24). https://uny.ac.id. Retrieved from https://uny.ac.id:https://uny.ac.id/rubrik-tokoh/prof-dr-nahiyah-jaidi-faraz-mpd.html

Rashkovits, S., & Livne, Y. (2013). The effect of education level on psychological empowerment and burnout- The mediating role of workplace learning behaviors. International Journal of Social, Behavioral, Educational, Business and Industrial Engineering, 7(6), 1896-1900.

Raven, B., & French, J. (1958). Group support, legitimate power, and social influence. Journal of Personality, 26, 400-409.

Sonnentag, S., Volmer, J. & Spychala, A. (2008). Job performance. In J. Barling & C. L. Cooper (Eds.), The Sage handbook of Organizational Behavior. Volume 1: Micro approaches (pp. 427-447). Los Angeles: Sage.

Sarwono, J., & Martadiredja, T. (2008). Riset Bisnis Untuk Pengambilan Keputusan. Yogyakarta: CV Andi Offset.

Spears, L. C. (2005). School of Leadership studies. The Understanding and Pratice of Servant Leadership, 1-8.

Sugiyono. (2011). Statistika Untuk Penelitian. Bandung: Alfabeta.

Sugiyono. (2008). Statistik Nonparametris. Bandung : CV Alfabeta.

Sujarweni, V. W. (2012). Statistika untuk Penelitian. Yogyakarta: Graha Ilmu.

Zehir, C., Akyuz, B., Eren, M., & Turhan, G. (2013). The indirect effects of servant leadership behavior on organizational citizenship behaviour and job performance: Organizational justice as mediator. International Journal of Research in Business and Social Science, 2(3), 1-13.


Refbacks

  • There are currently no refbacks.